If a payment does not post

After you pay, keep the order reference. It is not a short sequence, so it is safe to read aloud to support. To look it up, you also need the receipt email or the last four digits of the mobile number.

Statuses you may see

• Payment captured, credit waiting for a partner. Money was taken, and the wireless account has not been credited yet.
• Partner accepted the credit. Posting is in progress.
• Simulated credit. A local demo finished the ledger and did not contact a carrier.
• Refunded. The credit did not post, and the charge is reversed or queued for reversal.

Contact support with the reference if the status stays on waiting longer than the partner’s stated window. Do not send a card number by email.