Refunds

If we cannot post the credit

If your payment is captured and the top-up partner rejects it, or cannot be reached, we refund the charge. In local simulation, the order is marked refunded and no card was charged.

If the credit already posted

Once a wireless provider has applied a credit, that provider’s own rules decide whether it can be reversed. Northline cannot pull a posted credit back out of a carrier account. Contact support with the order reference and we will tell you which state the order is in.

Timing

Processor refunds typically appear in 5 to 10 business days, depending on the card issuer. We do not control the issuer’s posting time.

How to ask

Email support@northline.example or use the contact form. Include the order reference. Do not send a card number.